Finest Handcrafted Designer Jewelry Made In The USA

Warranty & Extended Warranty

YOUR 1 YEAR LIMITED WARRANTY
(INCLUDED WITH YOUR PURCHASE)

Each of the wire-crafted and wire-sculpted jewelry pieces purchased directly from Ronaldo Designer Jewelry, Inc. or through one of our authorized distributors (“merchandise”) has been skillfully hand-crafted for you and has been created from the finest quality materials.  Regardless of the specific type of merchandise you purchased, you can be assured that you are receiving a well-made, first-quality, unique, stylish, handmade, original designer jewelry piece.                                                                          

 

Your merchandise has been created by skilled artists and jewelers located entirely within the continental USA, using only the finest 14K gold, platinum, Argentium silver and/or 14K gold artist wire and all incorporate our stylish copyrighted designs.  Many of our products are complemented with high quality gemstones, semi-precious beads and stones, cameos and pearls.  No two pieces of our merchandise will ever look exactly the same – that is the nature of hand-made jewelry.  We confidently stand behind all of our wire work.  Your merchandise is automatically covered by our 1 year limited manufacturer’s warranty.  We hereby warrant to you that your merchandise will be free from any manufacturing wire defects at the time of delivery and that you will not have any problems during your first year of your ownership assuming you have taken reasonable steps to protect and care for it.  If you discover that your merchandise was manufactured with a structural wire defect, or if your merchandise becomes damaged due to normal wear and tear, or if your merchandise just needs cleaning or polishing, we agree to repair, replace, clean and/or polish it for you at our cost – you would simply return it pre-paid back to us along with your payment of $15 to cover our costs of shipping, handling and insurance and we will handle the rest.  Along with normal cleaning and polishing, this warranty includes the following normal wire work repairs:  worn or broken prongs, broken earring posts, clasp replacement, bent or broken wire, stone tightening and stone resetting.  Ring resizing is never covered under this warranty given the specific nature and design of our ring creations.  Excluded in this warranty are repairs needed because you allowed someone else to attempt repair to the merchandise before you returned it to us, or where (in our professional judgment) you intentionally or accidentally abused it.  [Please see our website for suggestions and risks about cleaning your jewelry using ultrasonic machines or harsh chemicals.]  Also excluded from our limited warranty would be damage or loss to or the theft of your cameos, diamonds or gemstones – we will, however, give a price quote for replacement of any cameos, diamonds or gemstones damaged or lost.  If you call us, we can quote standard repair costs to you for non-warranty claims.  We are not responsible for loss of your use of the merchandise as a result of any claimed damage or defect or from our delays in effecting repairs.  Note that our limited warranty excludes a complete loss of your merchandise.  We disclaim responsibility for any incidental or consequential damages associated with your merchandise; notwithstanding our intentions to disclaim all such damages, some states do not permit exclusions or limitations of incidental or consequential damages, so this specific disclaimer may not apply to you.

 

In no event will our total liability under this warranty ever exceed the price you paid, as evidenced by your sales receipt, should the total value of repairs or replacement exceed the purchase price.  This limited warranty applies to the original customer or the original gift recipient of the jewelry, so long as he or she is in possession of both the piece and the sales receipt for the purchase. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.  Except for those other possible state law rights, your sole remedies are those enumerated herein.  This limited manufacturer’s warranted is extended to you in compliance with the Moss-Magnuson Warranty Act.

 

If you desire to extend the duration of this limited warranty for 3 additional years, you should consider purchasing an extended warranty contract directly from us or our authorized distributor from whom you made your purchase of the merchandise.

 

WARRANTY RETURN REQUIREMENTS:

 

To submit your warranty claim under this one year limited manufacturer’s warranty, please ship your merchandise back to us, carefully wrapped, protected and insured, using USPS so that you can track the shipment.

Include with your return:
1) Your current name, address and telephone number
2) Desired return address, if different from your own
3) Purchase date, purchase location and copy of your sales receipt to verify the timeliness of your claim; and
4) Your $15 check payable to Ronaldo Designer Jewelry, Inc. 

 

Mail Your Return Merchandise Along With This Required Information Back To Us:
RDJ Repair Service
P. O. Box 1604
New Albany, IN  47151-1604

 

Allow 2-3 weeks on normal turnaround time for repairs to your merchandise.