Your order should be shipped within 7 to 10 business days of placement. We will notify you via email when your order is shipped, if requested. We will also notify you in the event we cannot ship your order within the 10 days. In the event we are waiting to receive a component to complete your order, we will let you know when you when you can expect to receive your order.
We ship all of our items within the United States, including Alaska and Hawaii, via United States Postal Service Priority Mail, or Express Overnight upon request. All items shipped are automatically insured.
Our Return Policy and Shipping Are For Web Orders Only.
If you have made a purchase at one of the trade shows, all sales are considered final.
Our 30 Day return policy gives you plenty of time to consider your purchase. As long as the item is returned in "new, unaltered, and unused condition" (defined below) we will accept the return and issue a refund in the form of an account credit or in the manner by which the item was purchased.
It’s that simple...
Our definition of "New, Unaltered and Unused Condition" is:
Any item being returned must be:
- without signs of wear or damage in any way.
- without engraving, alteration, or resizing (by a jeweler other than us).
- received within 30 calendar days of the ship date.
- In compliance with our return shipping requirements (defined below)
THERE WILL BE NO RETURNS ON SPECIAL ORDERS.
If an item is received damaged, or is incorrectly shipped by us, please contact Customer Support no later than 3 business days after receipt. Customer Support will contact you to schedule an appointment to discuss and remedy the issue.
If, at the time you receive the item, there is extensive damage to the box, refuse delivery and contact Customer Support immediately. Items that are defective and shipped from us, or items that you did not order but received from us, will qualify for account credit or a refund in the same manner as the original payment.